most pay Privacy Policy

1 Introduction and Scope

most pay is an online entertainment and betting platform operated for users in Bangladesh. We place the highest importance on the personal information of our users when providing our services, and we are committed to keeping that information secure. All methods and processes described in this privacy policy apply to the most pay website, mobile application, and all related digital services.

This document will tell you what types of information most pay collects, the purposes for which it is used, how long it is retained, and what rights you have over your information. You can contact us at any time to learn more about this policy.

2 Types of Information Collected

We collect the following types of information when you register on the most pay platform and use our services:

2.1 Information Provided Directly by You

When you open an account on most pay, make a deposit, or contact the support team, you directly provide us with certain information. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for payment processing)
• Bank account details (for bank transfers)
• Security questions and answers

2.2 Automatically Collected Information

When you use the most pay platform, certain information is automatically recorded in our system:

• IP address and device type
• Browser type and version
• Date and time of access to the platform
• Pages visited and content clicked
• Session duration and betting behaviour data
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, most pay may sometimes receive information from trusted third-party services. Such data collection is always carried out in compliance with applicable laws and regulations.

3 Purposes for Using Information

most pay uses the information collected for the following specific purposes:

1. Account management and verification: Information is used to confirm your identity and keep your account secure.
2. Payment processing: Payment-related information is used to manage deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Customer support: Relevant information is used to provide support via live chat and email.
4. Security and fraud prevention: Information is analysed to detect and prevent unauthorised access, money laundering, and fraudulent activity.
5. Responsible gaming: Information is used to identify excessive gaming behaviour and take appropriate action in line with our responsible gaming guidelines.
6. Promotional activities: Information is used to deliver relevant bonuses and offers to eligible users.
7. Legal compliance: Specific information is used to fulfil obligations under applicable laws and regulations.
8. Platform improvement: Overall user behaviour is analysed to improve the user experience.

4 Cookie Policy

The most pay platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required for the basic operation of the platform. Without these, login and payment functions will not work properly.
• Functional cookies: Used to remember your preferences and settings, such as language selection.
• Analytics cookies: Collect aggregate data about platform usage, which helps us improve our services.
• Security cookies: Help detect and prevent fraudulent activity.

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to stop working properly.

5 Data Storage and Security

most pay takes industry-standard technical and administrative measures to ensure the security of your information. All data transfers are secured with SSL encryption.

5.1 Security Measures

• All data transfers are secured with SSL/TLS encryption
• Sensitive data is stored in encrypted form
• Regular security audits and assessments are conducted
• Access to data is restricted to authorised staff only
• Two-factor authentication (OTP) is used
• Suspicious activity is monitored automatically

5.2 Data Retention Period

most pay retains user data only for as long as necessary. All data is retained while an account remains active. After an account is closed, certain data may be kept for a defined period due to legal obligations. Once that period has passed, data is securely deleted or anonymised.

6 Sharing Information with Third Parties

most pay does not sell your personal information or share it with external parties for advertising purposes. However, information may be shared in the following limited cases:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete a transaction is shared.
• Identity verification services: With trusted verification providers to complete the KYC process.
• Technology service providers: With technology partners who assist in operating the platform, and who are bound by strict confidentiality agreements.
• Law enforcement authorities: When required to comply with a valid order from a court or legal authority.

Before sharing information with any third party, most pay ensures that they maintain the required security standards and comply with applicable privacy laws.

7 User Rights

As a user of the most pay platform, you have several important rights regarding your own information:

7.1 Right to Access

If you want to know what information we hold about you, please contact our support team. We respond in both Bengali and English via 24/7 live chat and email.

7.2 Right to Correction

If any of your stored information is incorrect, you can request a correction. Some information can be updated directly through account settings; for the rest, please contact the support team.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this request may not be possible to fulfil in cases involving legal obligations, ongoing investigations, or incomplete transactions.

7.4 Right to Object to Processing

You may object to your information being processed for specific purposes. Please note, however, that some processing is essential for the provision of our services.

7.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used format. Please contact the support team for assistance with this.

8 Protection of Minors

The most pay platform is operated for individuals aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at registration, and if any user is found to be under 21, their account will be closed immediately and any information collected will be deleted.

9 International Data Transfers

In some cases, most pay's servers or technology partners may be located outside Bangladesh. For such data transfers, we ensure that adequate data protection measures are in place in the receiving country or organisation. The necessary agreements and technical safeguards are put in place to protect data that is transferred.

10 Marketing Communications

most pay may contact you by mobile number or email to inform you about bonuses, promotions, and platform updates. If you wish to stop receiving such communications:

• Change your notification preferences in account settings
• Use the unsubscribe link at the bottom of any email
• Let the support team know directly

Please note that service-related messages (login OTP, payment confirmations, security alerts) are not marketing messages and cannot be turned off.

11 Changes to the Privacy Policy

most pay may update this privacy policy from time to time. Users will be notified of significant changes via notification. The date of each update will be shown at the top of this page. Continued use of the platform after any changes will be considered acceptance of the revised policy.

For more details about our services, rules, and user responsibilities, please read our About Us page.

12 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Our data protection team will review your request as soon as possible and take appropriate action.